Leveraging ICT Infrastructure to Complement Business Processes

Companies that have mastered the art of aligning their technology with their business goals perform better in areas of customer service, productivity, cost reduction and innovation.  An ICT infrastructure supports these improvements by making it easier for organisations to communicate, share information, streamline business processes and respond to change.

Hands down, information is one of the most important assets any organisation has.

So, an effective ICT infrastructure enables planners to process, store, secure and manage this information so that it is available to the decision makers in the organisation. The ability to make effective decisions and respond quickly to change is a key element in meeting business goals. It makes an important contribution to the success of product launches or expansion programs and helps take advantage of market opportunities.

ICT infrastructures allows for better and effective collaboration in the organisation. Project teams are able to liaise with each other from different locations collaboration tools are always a great way of making sure that organisational processes flow smoothly despite the distances that might exist between members. With the right infrastructure internal teams are able to communicate with their clients.

Business processes and ICT Infrastructure alignment in any organisation leads to productivity cost reductions and team efficiency. Linking an inventory management system to a call centre database, for example, can help customer service staff deal quickly with customer inquiries and process processing. Having data storage systems linked to a network helps staff access critical business information quickly so that they can make effective decisions and respond rapidly to change in the marketplace.

The right infrastructure have to be placed with the right resources in order to get return on investment.  IT infrastructure should be used to complement the skills and knowledge of the resources in the organisation. An ICT system with secure network connections gives employees access to the information system resources, applications and data they need to work productively and efficiently, even if they are working from home or at another venue away from the office.

Business techniques and technologies are constantly and rapidly changing. All good and potentially successful businesses are able to track changes and movements in the technology and trends and align their businesses to the same. It is always beneficial for the organisation to be proactive in terms of changes and always stay ahead rather than be reactionary. Strategically positioning and competitive advantage are usually in the same alignment with the quality and level of complexity of the ICT architecture and infrastructure.

Departments may be speaking different languages in the organisation. The IT department which is usually the agent of change in terms of systems may have a clear vision of how the technology should be adopted and used in the organisations The business process managers are more concerned about the flow of processes in the organisation, are clients satisfied are the right systems implemented in the organisation and are staff members happy and happy to implement the different systems at the same time the Finance department is more concerned about how much money the systems will cost will the organisation get value for money. All departments and resources have to be aligned all the processes have to be in sync and the word communicated well to all levels correctly and at the right time.

To stay ahead in this fast moving and ever evolving world companies have to be very adaptive.  Organisations have to be willing to spend a lot of money on research and development for their systems and be able to position itself as a market leader in the market. The change in IT processes has to prompt changed in the business processes as well. Control processes have to be re appraised once the new pr Control mechanisms have been implemented.

All IT systems have to be adapted allowing customers to be electronically connected, and applications and infrastructure have to be changed, improved or renewed. If all this is to happen in the right sequence of strategy, organisation and IT development, keeping the time between the different kinds of changes as short as possible, the alignment of all these processes has to be auctioned at the earliest possible time so that organisations start implementations whilst the technologies are still relevant.

When organisations are looking at aligning their processes and IT systems they need to look at the competitive advantage they will get will the systems improve their process if so by how much will they get value for money? How profitable is it for them to upgrade their systems how much time and money will they save? How do these systems assist in employee and most importantly customer retention? Will it help the company in a positive way or will all the things remain constant? All great considerations when lining up a company to run better.

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